The reason I choose to sell name brand devices is because of customer and tech support. Now mind you, bot all customer support is great. Some are passable, others are great, some are bad. But it is there as a valuable resource for you too use. For example, the last thing I bought overseas came from the other side of the world, ahem, China. It was a knock off of a Sony PSP. First, my item did not work right and when it did, it operated in a foreign language. The operating manual was in Chinese.
Do you think think for one second that they would have an effective customer support line? And I didn’t have time to brush up on my Mandarin or Cantonese. I didn’t want to return it. It took 3 weeks for it to be delivered in the first place. I just didn’t want to be bothered with the refund process. It cost me 50 bucks for that item. Not expensive, but still 50 bucks is 50 bucks. So I decided to just eat the cost.
Reputable Name brand product on the other hand will always have an effective customer/technical support line. They know a customer that is well taken cared of is a happy customer who will likely be a return customer.
This is why there is such a thing as brand loyalty. Once they have earned your trust you will likely be a long term repeat customer. I am a big believer in that. The longest that I have been a loyal customer for is for the Apple iPhone. I remember waiting in line for the iPhone 3 in 2009. I was a network administrator then. After that I upgraded to the iPhone 4, then the 5, the 6. The 7,8 I skipped because my 6 was working so well. Was there an iPhone 9? Anyways, I thought about getting the iPhone 10, but waited until my iPhone 6 had a big issue. Then it happened. I couldn’t hear incoming callers. And the 6 was about to be unsupported soon, so then and only then I decided to buy the iPhone 11.
I have to say that I will continue to be an iPhone fan…maybe forever. I mean, I have been through 5 generations of their smartphones, never broke a screen, never had a problem, except for the 6 which was ending its service career. I bought because of my stellar record with them and I know that they have a stellar reputation. How’s that for brand loyalty.